About IamGDSTM

IamGDSTM is a bus ticketing platform for travel agents, a product of Mantis Tech Services Private Limited with its registered address at Gopala Krishna Complex, 1st Floor, #45/3 Residency Road, Bengaluru, Bangalore-560025, Karnataka, India. It’s technology & payment gateway is developed and managed by technology partnering company, Maventech Labs Private Limited.

Terms & Conditions

GENERAL TERMS OF USE & SERVICE

The link https://iamgds.com/ is published and maintained by Mantis Tech Services Private Limited("Company"), a company incorporated and existing in accordance with the laws of India. When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Sites (whether belonging to an 'associate' of the Company or otherwise) through this Site, then such sub-Sites may have their own terms and conditions, which are specific to such sub-Sites.

These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between the Company and you with respect to your use of this Site.

SITE AND IT'S CONTENTS

  • This Site is not for consumers. This Site is only for commercial purposes, which may be used by travel agent, tour operator, consolidator, aggregator etc. for group bookings on authorization by Company (“Agent”). In the event of any bookings done by any consumer through the Site, the Company reserves the right to cancel such booking immediately without any notice to such consumer and block/deactivate such account through which alleged booking has been done.
  • Agent shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for personal purpose.
  • Agents shall avail access to certain areas of the Site may only be available to registered Agents only. To become a registered Agent, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate. You will be required to open a prepaid or postpaid account with the Company to access this Site.
  • In case of prepaid, the Agent shall deposit a sum of money as mutually agreed between Agent & Company as Imprest Amount which may be used by the Agent for making bookings. The payment shall be deducted accordingly on making bookings from the Imprest Amount and details of balance amount shall be available on the account in real time for accounting purposes for Agent. In case of postpaid, the Agent shall deposit the amount due for the previous month to Company for bookings made as per terms agreed between the Agent and Company in writing.
  • As long as you comply with the terms of these Terms and Conditions of Use, the Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.

OWNERSHIP

  • All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under copyright laws. You cannot use the Content for any purpose, except as specified herein.
  • You agree to follow all instructions so provided on this Site limiting the way you may use the Content.
  • There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by the Company or any other third party. By displaying them on this Site, the Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
  • You may download such copy/copies of the Content to be used only by you for your business or commercial use.

COMPANY'S RIGHTS

  • If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by the Company, as non-confidential.
  • You hereby give up any and all claims that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way the Company uses such material.
  • Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by the Company anywhere in the world, in any medium, forever.

TRANSMITTED MATERIAL

  • Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message is encrypted (send in code). Sending a message to the Company does not cause the Company to have any special responsibility to you.
  • The copyright in the contents of this Site belongs to the Company. Accordingly, the Company reserves all rights. Copying of part or all the content of this Site without permission of the Company is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services.

DISCLAIMER

  • The material in this Site could include technical inaccuracies or typographical errors. The Company may make changes/modifications or improvements on the Site at any time.
  • The materials on this Site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, the Company disclaims all warranties of merchantability and fitness for a particular purpose.
  • The Company disclaims all liability to you or to any other person for any loss, damage, cost or expense of any kind whatsoever and howsoever incurred due to a fare hike on bookings made through this Site.
  • The Company does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction. The Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as bus operators, tour operators.
  • You acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. The Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
  • You also acknowledge that through this Site, the Company merely provides intermediary services in order to facilitate booking of tickets and hotel services to you. Company is not the last-mile service provider to you and therefore, Company shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (bus operator, travel/tour operator, or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
  • Company will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
  • If for any reason, the law does not permit exclusions of liability then, the liability of the Company shall be limited to such amount paid by the user and retained by the Company for the transaction in question.

GENERAL PROVISIONS

  • The Company may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
  • The Company may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
  • The Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of the Company's systems as well as users interests are and remain, well-protected. Towards this end, the Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
  • If the Company, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then the Company may cancel the said orders at any time before the scheduled time of departure of the relevant bus or date of visit to any property booked through the Company.
  • You may book certain destinations which involve greater risks than others, entirely at your own risk as to cost and consequences.
  • By offering bookings for sale travel to particular destinations, the Company does not represent or warrant that travel to such a point is advisable or without risk. The Company does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
  • The Company reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. The Company shall have no obligation to take the needs of any user into consideration in connection therewith.
  • The Company reserves its right to deny in its sole discretion any user access to this Site or any portion thereof without notice.
  • No waiver by the Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

DISPUTES

  • If any dispute arises between you and the Company during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. Both parties shall agree to a sole arbitrator. The place of arbitration shall be Bangalore. The arbitration proceedings shall be in the English language.
  • The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. The order passed by the Arbitrator shall be binding and final.
  • These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Bangalore, India.

BUS BOOKING TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC BUS BOOKING TERMS.

Company responsibilities doesn’t include:

  • The bus operators’ bus(es) not departing / reaching on time.
  • The bus operator's employees being rude.
  • The bus operators bus seats etc. not being up to the customer's expectation.
  • The bus operator cancelling the trip due to unavoidable reasons.
  • The baggage of the customer getting lost / stolen / damaged.
  • The bus operator changing a customer's seat at the last minute to accommodate a lady / child / senior citizen / sick passengers / passengers with disability.
  • The customer is waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point, if you are not a regular traveller on that particular bus).
  • The bus operator changing the boarding point and/or uses a pick-up vehicle at the boarding point to take customers to the bus departure point.

Customers are required to furnish the following at the time of boarding the bus:

  • A copy of the ticket (A print out of the ticket, ticket email or sms).
  • Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  • All tickets issued shall be non-transferable.
  • Passengers are required to reach the boarding place 30 min prior to the scheduled departure time.
  • Passengers are required to follow the local rules and regulations of respective local government and authorities in relation to travel & health advisories.

Ticket Cancellation:

  • The tickets booked through Company are cancelable.
  • You need to refund the amount to the customer after deducting cancellation fee as applicable.
  • You will follow the cancellation policy of the respective bus operator under which such booking was made.
  • Please note that the cancellation fee and cancellation period may differ from one bus operator to another. Please contact any of our executives for complete details or enter your ticket number on the print ticket tab to read the cancellation policy for your ticket.

*The transaction & insurance or any non-refundable line item charges shall not be refunded in the event of ticket cancellation.

  • In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page.
  • The user will have to contact the bus operator/agent to get his/her reservation cancelled. Company is in no way responsible to ensure that the ticket shall be cancelled and the sole liability to confirm the same with the bus operator/agent shall lie with the User.

ACCOUNT RECHARGE TERMS

  • Recharge & Deduction: Agent agrees that all recharges shall be credited to agent’s IamGDSTM account balance after deducting relevant charges, pending liabilities towards the Company, relevant tax as stipulated by government authorities such as TDS, GST, etc, if applicable.
  • Payment gateway failures & refund:

    • Payment deducted but Recharge failed case: In case of any payment failures towards recharging agent’s account but where the payment was deducted from agent’s account, the Company shall electronically poll the payment gateways for next 72 hours to confirm the payment transaction and if validated shall recharge the equivalent amount within 48 working day hours of the transaction confirmation from payment gateways. There won’t be any refund in case of successful transaction but an equivalent addition to agent’s balance in IamGDSTM.
    • Payment failed : In all other cases not covered by the above, the agent shall need to follow up with his/her banks for settlement of payment as the amount never got credited to the company’s account.
    • Contact: For all payment related issues and support, please contact agent.support@maventechlabs.com
  • Cancellation of Recharge done successfully : The agent agrees that there is no recharge cancellation facility for recharge already done by the agents and is non refundable or non transferable. Agent can use his login credentials, and can consume his remaining balance for any bus booking or any other ecommerce transaction allowed by IamGDSTM.
  • Force Majeure Clause: "Event of Force Majeure" means an event beyond the control of the Company and the Operator, which prevents a Party from complying with any of its obligations under this Contract, including but not limited to:
    • act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves, pandemic and floods);
    • war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo;
    • rebellion, revolution, insurrection, or military or usurped power, or civil war;
    • contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
    • riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or
    • acts or threats of terrorism.

      Neither the Company nor the Operator shall be considered in breach of this Contract to the extent that performance of their respective obligations is prevented by an Event of Force Majeure.The Parties shall consult together in relation to the above matters following the occurrence of a Force Majeure Event for a suitable time period post culmination of Force Majeure Event for an appropriate settlement of its responsibilities.

Grievance Contact Points

For any prospective or current customers of Mantis Tech Services Private Limited, for any grievances our contact address and Grievance officer details are as follows:

  • Grievance Officer: Sunita Iyer (Customer Service Head)
  • Mailing address: Gopala Krishna Complex, 1st Floor, #45/3 Residency Road, Bengaluru, Bangalore-560025, Karnataka, India
  • Customer Care Number: 080 45683566
  • Support Email Address: agent.support@maventechlabs.com


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